Refund policy
Return & Refund Policy
Ace Kitchen™
Last updated: [Insert Date]
At Ace Kitchen™, customer satisfaction matters to us. This Return & Refund Policy complies with applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 (“CPA”).
By purchasing from our store, you agree to the terms below.
1. 7-Day Cooling-Off Period (Online Purchases)
Under South African consumer law, customers may have the right to cancel certain online purchases within 7 days after receiving goods.
To qualify:
The product must:
- Be unused
- Be in original condition
- Include original packaging and accessories
- Include proof of purchase/order number
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds may exclude original shipping charges where legally permitted.
2. 30-Day Returns for Unused Products
We offer returns within 30 days of delivery for eligible items.
Eligible returns:
✓ Unused products
✓ Original packaging included
✓ All accessories included
✓ Product in resellable condition
Non-eligible:
✗ Used products showing wear
✗ Damaged through misuse
✗ Missing components
✗ Products altered or modified
Approved returns will receive:
- Refund to original payment method OR
- Store credit OR
- Exchange
(at Ace Kitchen™’s discretion where permitted by law)
3. Defective, Damaged or Faulty Products (CPA Rights)
If your PowerSpin Scrubber arrives:
- Defective
- Damaged
- Not functioning correctly
- Different from what was advertised
You may be entitled under South African law to:
Within 6 months of purchase:
Choose ONE of:
✓ Repair
✓ Replacement
✓ Full refund
This applies where defects are not caused by misuse, neglect, accidental damage or normal wear.
Ace Kitchen™ may inspect returned items before approving claims.
4. Incorrect Items Received
If you receive:
- Wrong product
- Missing item
- Incorrect accessory
Contact us within:
7 days of delivery
Provide:
- Order number
- Photos
- Description of issue
We will arrange replacement or refund where appropriate.
5. Non-Returnable Situations
Returns may be refused where:
Products show:
- Intentional damage
- Abuse
- Water damage beyond intended use
- Improper charging
- Unauthorized modifications
- Commercial misuse
- Excessive wear
Normal wear and tear is not considered a defect.
6. Hygiene & Cleaning Product Returns
For hygiene and safety reasons, opened or used cleaning attachments, sponge heads, cloth pads or accessories may not be returnable unless defective.
This does not affect rights under South African consumer law.
7. Return Process
To request a return:
Email:
support@[yourdomain].co.za
Include:
- Full name
- Order number
- Reason for return
- Photos (if damaged/faulty)
Our team will provide return instructions.
Do not send returns before approval.
8. Refund Processing Times
Approved refunds are typically processed within:
5–14 business days
depending on your payment provider or bank.
9. Shipping Costs
Customers may pay return shipping except where:
- Product defective
- Incorrect item supplied
- Item damaged before delivery
Where legally required, Ace Kitchen™ will cover reasonable return costs.
10. Cancellations Before Shipping
Orders may be cancelled before dispatch.
If already shipped:
Standard return procedures apply.
11. Limitation of Liability
To the extent allowed by law, Ace Kitchen™ shall not be liable for:
- Indirect losses
- Consequential damages
- Loss of income
- Delays caused by couriers
- Misuse of products
Nothing excludes rights protected under South African law.
12. Contact Us
Questions regarding returns or refunds:
Ace Kitchen™ Support
Email: support@[yourdomain].co.za
Website: www.[yourdomain].co.za
Response time:
Monday–Friday
09:00–17:00 SAST