Shipping policy

Shipping Policy

Ace Kitchen™

Thank you for shopping with Ace Kitchen™. We aim to deliver your order safely and efficiently. Please review our shipping information below.

1. Shipping Locations

We currently ship within South Africa.

If international shipping becomes available, this policy may be updated.

2. Processing Times

Orders are typically processed within:

1–3 business days

Processing includes:

  • Order verification
  • Packaging
  • Dispatch preparation

Orders are not processed on weekends or public holidays.

During sales periods or high-demand seasons, processing times may be slightly longer.

3. Delivery Timeframes

Estimated delivery time:

8–11 business days after dispatch

Delivery times are estimates only and may vary depending on:

  • Delivery location
  • Courier operations
  • Weather conditions
  • Peak shopping periods
  • Public holidays
  • Service disruptions beyond our control

Ace Kitchen™ cannot guarantee exact delivery dates.

4. Courier Partner

We currently ship using:

Aramex Store to Door

Once your order is dispatched, tracking information may be provided where available.

Courier delivery schedules remain subject to the carrier’s operations and conditions.

5. Shipping Costs

Shipping costs (if applicable) are calculated at checkout.

Any promotional free shipping offers will be shown before payment.

6. Delays

Occasionally, deliveries may experience delays due to circumstances outside our reasonable control, including courier disruptions, severe weather, strikes, high order volumes, or logistical issues.

Where delays occur:

  • We will try to keep customers informed where possible
  • We will assist with tracking enquiries when appropriate

Ace Kitchen™ is not responsible for delays caused solely by third-party courier services or events outside our reasonable control, except where required under applicable law.

Nothing in this policy limits consumer rights provided under South African law.

7. Incorrect Delivery Details

Customers are responsible for providing accurate shipping information.

Ace Kitchen™ is not responsible for delays, failed deliveries, or additional costs resulting from incorrect addresses or contact details submitted during checkout.

8. Lost, Missing or Stolen Parcels

If your parcel appears lost:

Contact us within:

7 days after the expected delivery window

Include:

  • Order number
  • Full name
  • Delivery address

We will investigate with the courier.

Parcels confirmed as delivered to the address provided may not qualify for replacement or refund, subject to applicable consumer rights.

9. Damaged Packages

If your order arrives damaged:

Please contact us within:

48 hours of delivery

Include:

  • Photos of packaging
  • Photos of damage
  • Order number

We will review and assist in accordance with our Return & Refund Policy.

10. Order Changes & Cancellations

Orders may only be changed or cancelled before dispatch.

Once shipped:

Standard return procedures apply.